TERMS & CONDITIONS
The following items comprise the business’ agreements and terms & conditions entered into should the Client receive a quotation and proceed with an installation of a fireplace by means of paying 1) for the fireplace or 2) paying a deposit for installation.
QUOTATION
Quotations are sent to the Client following either a verbal discussion or email request, or as a result of an on-site consultation. By accepting a quote (via email, Xero system, WhatsApp, or verbally) and paying the required deposit (usually 70% of the quoted amount), the Client confirms that they agree to these Terms & Conditions.
DEPOSITS & WORKING PROCESS
If the installation is scheduled within 30 days of accepting the quote, a 70% deposit is required. The deposit secures the fireplace unit and allows us to schedule a specific installation date.
If the installation is set for a future date (beyond 30 days), the Client will:
Purchase the fireplace unit only and receive an invoice to secure stock.
Fourteen (14) days before installation, pay a 70% deposit on the remaining installation quote to secure the installation date and ensure all materials are ordered.
HOW MANY VISITS TO SITE ARE COVERED
On Fire commits to an initial first site visit and the submission of a non-obligatory quote.
The second visit is for the installation of the fireplace (once the Client has accepted and paid the deposit).
Should drawings or sketches be required by the Client or Building Site Manager before deposits are made, a R500 fee will apply for this service. Once deposits are paid and the job is in progress, no drawing fees apply.
CANCELLATIONS / RETURNED ITEMS
Cancelled or returned items carry a 10% handling fee, charged on the replacement or new invoice.
Custom-made items are non-refundable and non-exchangeable.
INSTALLATION PROCESS
For most projects, a fireplace installation occurs as the final stage of building or renovation. Installation requires that all flooring, tiling, paintwork, ceilings, roofing, and any other wet works are completed before the installation date.
A minimum of 7 days’ notice is required if your installation date needs to be changed due to ongoing building work or other factors. Failure to notify us at least 7 days before the installation may result in your booking being rescheduled up to 3 weeks later than initially planned.
If the Installation Team arrives on site as scheduled but cannot proceed, a Penalty Fee of R1150 will be levied. If the site is more than 50 km from Cape Town, a Travel Charge will also be applied.
A confirmed installation date is agreed upon with the Client. It remains the Client’s responsibility to ensure the site is ready for installation on that date.
On Fire takes no responsibility for adverse weather or any other factors that may make the installation impossible to complete on the scheduled day. Should this occur, a new installation date will be booked at the first available opportunity, and all details will be communicated to the Client.
Installation Terms & Site Conditions
At On Fire, we take great care to ensure your fireplace installation runs smoothly and safely. That said, please note that our team works with what is visible and accessible on site. We cannot be held responsible for any hidden complications—such as water pipes, electrical wiring, roof trusses, gas lines, or other concealed structures—that may impact the installation in any way.
While every reasonable precaution is taken to avoid such issues, On Fire cannot accept liability for unforeseen or pre-existing conditions that were not reasonably identifiable prior to or during installation.
We proceed on the understanding that the building structure complies with applicable Building Regulations and Codes. On Fire does not take responsibility for any pre-existing structural issues or building work, which is the installation of the fireplace and flue system into the building, that falls outside our scope. Should our team identify any concerns during the installation, we will inform you immediately and recommend that you engage the appropriate building or structural professionals to assess and advise before using your fireplace.
If a core drill is required during your installation, please note that we always try to avoid this where possible. However, if such a situation arises, it remains the Client’s responsibility to have the affected area repaired or rectified at their cost before we can proceed. Once resolved, we’ll gladly reschedule your installation at the next available date.
Special Note on Cavity Preparation for Insert/Built-In Fireplaces
If you are installing an insert or built-in fireplace, please note that some finishing work will be required after installation. The cavity preparation process needs a few days to dry before installation can take place, and once completed, the surrounding wall area (typically the exposed cement) may need to be painted or finished off to match your interior.
We’d love to help with every detail, but unfortunately On Fire does not offer painting services, as we do not have painters available in all the areas we service. We recommend arranging your own painter once the installation is complete for the final finishing touches.
Roof trusses passing near to or resting on/into chimney structures are required to comply with Building Regulations and the related clearance distances. On Fire proceeds with the installation and performs a line-of-sight check inside the chimney structure to ensure a clear pathway for the flue, but cannot be held liable for the integrity of a bricked chimney stack or for compliance with the required building standards of said chimney stack.
Disclaimer
All installations are completed with due care and in accordance with manufacturer specifications and safety standards. However, On Fire cannot accept responsibility for any damage, loss, or delay arising from pre-existing structural, electrical, or site conditions beyond our reasonable control.
ADDITIONAL ITEMS REQUIRED
Should any additional piping or fittings not quoted initially be required to safely complete the installation, On Fire reserves the right to charge the Client accordingly.
This is generally only necessary when complications or unforeseen circumstances arise that require repositioning of the chimney flue due to proximity to combustible materials or potential fire hazards. These items will be discussed with the Client and must be approved before proceeding.
Conversely, should any quoted materials not be used, a credit will be raised against the Client’s final invoice.
COMPLETED INSTALLATION
Once installation is complete, the Client agrees to sign off that the work has been concluded. This can be done verbally with the Installation Team or via WhatsApp if the Client is not on site.
Before the team departs, an authorised person must confirm that all work is complete. It is not always possible to light a fire immediately after installation, as some materials must settle for a few hours. Where possible, the team will light a fire for demonstration.
MAKING YOUR FIRST FIRE
Please note that the first few fires may produce a noticeable smell as the fireplace coating settles. Ensure the area is well-ventilated during this time.
CONCLUDED INSTALLATION
A final invoice will be compiled and sent to the Client once all reconciliations are completed and the Client has confirmed that they are satisfied with the installation.
MAINTENANCE OF YOUR FIREPLACE
Servicing your fireplace is an essential requirement and ensures efficient and safe operation in your home and should be carried out annually. On Fire offers this service during the summer months (October to February) each year.
During a service to the installed system items such as rope seals, glass replacements and fireplace spares can be arranged and replaced if required or requested. All installed flue pipes passing through roof spaces or near combustible materials must be visually checked annually - this particularly relating to freestanding fireplaces with their installed flue system. Arranging the Servicing of your fireplace remains the Client's responsibility. Should you as Client chooses not to service the fireplace and flue system, On Fire will not be held responsible for any resulting damage to the property or the installation.
Waterproofing, flashing, and flue pipes installed by On Fire are warranted for 12 months from the date of installation.
