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Terms and Conditions

The following items comprise the business’ agreements and terms & conditions entered into should the Client receive a quotation and proceed with an installation of a fireplace.

Quotations are sent to the Client following either a verbal discussion of request or email or as a result of an on-site consultation. In the acceptance of a Quote (via email/ Xero system/Whatsapp/Verbally) & the payment of the required deposit (usually 70% of the quoted amount), the Client submits that they agree to these laid out T&Cs.

The quote submitted covers the 1st site meeting/visit and is a non-obligatory quote. Over and above the installation of the fireplace the Client agrees that should an additional site visit/s or consultation/s relating to the proposed installation be requested by the Client (or their Site Managers in the event of a Construction site) that a call out/consultation fee of R500 will be raised and included in the final Invoice. In other words, the total site visits are 1) a site visit in order to submit a quote and then 2) a subsequent site visit when On Fire comes to install on the agreed date.  If the site distance is greater than 50kms from Cape Town a Travel Charge will also be included (this amount would be discussed with the Client) in the final invoice.

A date is agreed upon for installation and is confirmed with the Client. It remains the Client’s responsibility to ensure that the site is ready for installation on the confirmed date. Should a cancellation/change in date be required it must be reported to On Fire at least (3) three working days prior to the scheduled installation date or earlier if possible. A new installation date will be re-arranged at the earliest possible date.

If On Fire reports to site as confirmed and the site is not yet ready, On Fire reserves the right to levy a call out fee of R500.  If the site distance is greater than 50kms from Cape Town a Travel Charge will also be included

It is understood that On Fire takes no responsibility for adverse weather conditions or any other situation that will make the above-mentioned installation impossible to perform on the confirmed date. Should this occur, a new installation will be booked at the first available date in the installation schedule and all information will be advised to the Client.

On the day of Installation, it is understood that On Fire will take no responsibility for hidden complications (water pipes, electrical pipes, roof trusses or gas pipes, etc) in or around the arranged installation site that will make the installation impossible to complete. On Fire is not held liable for unforeseen complications but will take every possible precaution to avoid such occurrences as can be fair & reasonably foreseen. This includes situations where a core drill is required for the installation – kindly note that every possible precaution is taken to avoid this happening however remains the responsibility of the Client to remedy. Should this occur the Client will arrange for the problem to be rectified at their cost in order to have the installation completed. A new installation will be booked at the first available date.

Should any additional piping or fittings, not quoted initially, be required to safely complete the installation, On Fire reserves the right to charge the Client accordingly. This is generally only necessary when complications or unforeseen circumstances arise where we need to alter the position of the chimney flue due to close proximately to combustible materials causing a threat or potential fire hazard. These items will be discussed with the Client but would need to be approved in order to complete the installation.  Conversely, should any pipes etc. not be used, a credit will be raised against the Client’s final remaining amount as invoiced.

Once the installation is completed and on the day the Client agrees to “sign off” that the work has been concluded. This can be done verbally with the Installation Team or via Whatsapp if the Client is not presently on the site at completion. Before the Team leaves someone carrying authorization must agree that all is completed. It is not always possible to light a fire immediately after installation as some items used need to sure into place for a few hours. Where possible we will light a fire in the fireplace.

Please note that the first few fires may well produce a harsher smell as the chemicals settle on the fireplace exterior. It is recommended that the area is well ventilated for the first fires as the fireplace settles in.

A final invoice will be compiled and mailed to the Client for payment once all recons have been completed and a confirmation with the Client that all is satisfied.

All flue pipes that go through roof spaces, and therefore close to combustible materials, need to be visibly checked on an annual basis. This is the responsibility of the Client to undertake or can be requested as part of a service. Should the Client opt to forego servicing of the flues /fireplace On Fire will not be held responsible for any damage to the property & fireplace.

The waterproofing/flashing and pipes are warranted for a 12-month period from the date of installation.

It is strongly recommended that the fireplace is serviced annually. On Fire provides this service in the Summer months between Oct & Feb annually. Our Service includes a chimney sweep, assessment of the fireplace, checking the insulation in the roof and checking the waterproofing.


© On-fire 2021